Returns & Exchanges

Returns
I will gladly take returns.  Please contact me within 7 days of delivery letting me know that you would like to return the item(s).  Return within 14 days after delivery.

To be eligible for a return, the item must be in the same condition that you received it, unworn or unused, and in its original packaging.

To start a return, you can contact me at sales@bettybritefindings.com.

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Items sent back to me without first requesting a return will not be accepted.

Please contact me for any return questions at sales@bettybritefindings.com.

Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.

Exceptions/non-returnable items
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

• Custom or personalized orders

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
I will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method minus shipping fees.  In some instances of excessive returns, a restocking fee may be applied to cover the time and labor involved in processing and handling. Please remember it can take some time for your bank or credit card company to process and post the refund.